Dear SunCloud Patients, Prospective Patients and Fellow Professionals:

I’m sure you are keeping up with the rapidly changing coronavirus (COVID-19) situation across the U.S. As always, but especially now, the safety and wellness of our patients and employees are our top priority. This is an evolving situation; therefore, we will continue adjust and adapt as new information is coming in. Our main goal is to ensure the health and well-being for you and to be able to continue your therapy so you can continue in your recovery without interruption.

We are receiving communication and utilizing CDC, IDPH and County guidance to be sure we are operating with the latest information. Our goal is to maintain open lines of communication to keep everyone aware of evolving guidelines, and how we’re implementing them to continue to provide the very best care for you.

We are taking additional measures during the intake process as we screen for recent travel out of the country, recent illnesses including flu like symptoms, fevers or sore throat. We extend these questions as part of our safety measure for our current patients and staff. We encourage all patients to report any illness symptoms immediately for appropriate measures to be taken. However, if you have a fever, please do not come to programming but contact your therapist for notification as well as your primary care doctor. Once you are fever free without medication for 24 hours you may return to programming.

We are monitoring reported absence rates of staff as well as patients’ illnesses due to colds and flu and will take action if we see a pattern of high absence rates or illness at our locations.

At our Facilities, housekeeping and staff have been directed to pay extra attention to cleaning “high touch” areas, such as doorknobs, tabletops, etc.

What is Coronavirus?
Coronavirus (COVID-19) is a respiratory illness that can spread from person to person. Symptoms typically appear between 2 and 14 days. Most people start showing symptoms about five days after becoming infected. Children typically show mild symptoms. Patients with Coronavirus (COVID-19) have had mild to severe respiratory illness with symptoms of:
• fever
• cough
• shortness of breath

How does it Spread?
Per the Centers for Disease Control (CDC) the virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes.

Who is Impacted the Most?
• Individuals at highest risk include people aged over 60 years and those with underlying conditions such as hypertension, diabetes, cardiovascular disease, chronic respiratory disease, and cancer.
• Disease in children appears to be relatively rare and mild.

Most importantly is the need for basic hand hygiene, most especially covering one’s mouth when coughing or sneezing. People can help protect themselves from respiratory illness with everyday preventive actions.
• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Wash your hands often with soap and water for at least 20 seconds.
• Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available

Our leadership team and staff continue to work together to ensure safety measures are in place and are well prepared to respond to any needs. We assure you that patient and staff safety is our number one priority. Thank you!

Warmly, Dr Kim

Kimberly Dennis, MD
Pronouns: she, her, hers
CEO and Medical Director
phone (847) 908-1504
fax (847) 996-2147

VIDEO: How is COVID-19 affecting our patients?

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Dr. Marcia Nickow, PSY.D., CADC, CGP, Organizational and Senior Clinical Adviser at SunCloud Health, recognizes how people in recovery are uniquely qualified to survive situations like the COVID-19 crisis.

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