Our Commitment to You
At SunCloud, we understand the importance of comprehensive evaluation, accurate determination of the appropriate level of care based on clinical condition, building integrated care teams around our patient’s condition, and providing a healing space—all optimally designed to treat the whole person. We believe integrated and continuous care is the key to helping our patients achieve and maintain long term health and wellness.
We care about results that matter to you, and we hold ourselves accountable for our role in the delivery of care. We are committed to delivering the highest quality of care at a reasonable price.
Our commitment is simple – we pledge to work with and for our patients in a way that puts them first and that enables us to provide the best possible care in an integrated and collaborative way. We will work with our patients families, their other providers and their payers to ensure our goals are aligned and in the best interest of our patients.
Clinical Philosophy- Our Commitment to Ourselves
While we all bring our own selves, backgrounds, various theories and interventions to each of our interactions with patients, these are the SunCloud clinical agreements we hold each other accountable to when working with SunCloud patients, in order to be the strongest team and best providers that we can be:
- Dialectical Agreement: We agree to accept a dialectical philosophy: There is no absolute truth (nor is truth relative). When caught between two conflicting opinions, we agree to look for the truth in both positions
- Consistency Agreement: Because change is a natural life occurrence, we agree to accept diversity and change as they naturally come about. This means that we do not have to agree with each other’s positions about how to respond to specific clients, nor do we have to tailor our own behavior to be consistent with everyone else’s.
- Observing Limits Agreement: We agree to observe our own limits. As peer mentors and team members, we agree to not judge or criticize other members for having different limits from our own. Each clinician will have his or her own limits, and this “real world experience” is beneficial for our patients.
- Phenomenological Empathy Agreement: We agree to search for non-pejorative or phenomenologically empathic interpretations of our client’s, our own, and other team members’ behavior. We agree to assume we and our patients are trying their best, and want to improve. We agree to strive to see the world through our patients’ eyes and through one another’s’ eyes. We agree to practice a nonjudgmental stance with our patients and one another.
- Fallibility Agreement: We agree ahead of time that we are each fallible and make mistakes. Share your errors and acknowledge them directly. Because we are fallible, it is agreed that we will inevitably violate all of these agreements, and when this is done, we will rely on each other to point out the polarity and move to a synthesis.
- Authenticity Agreement: We agree to be authentic with our patients, make attempts to remove power differentials, and recognize that we are all “in the same boat.” –“Therapists must show the way to patients by personal modeling.” ~Irvin Yalom
- Relationship Agreement: The relationship with the client takes top priority, and we demonstrate our willingness to enter into a real relationship with our patients. Frequently, we check in with our patients on their experience of this relationship. E.g. “how are we doing in this moment?”
- Functional Behavioral Agreement: We are most concerned with the function of behavior, as opposed to form or frequency. When in doubt we ask our patients, or ourselves “what is this in the service of?”
- Avoid Avoiding Agreement: We agree that whatever a client is experiencing is not the enemy. It is the fight against experiencing that is most often harmful and traumatic. We can’t rescue clients from the difficulty and challenge of growth.
- Workability Agreement: We agree that the issue always comes back to what is or is not working for the patient. Given his/her life and experiences (not our own opinions or beliefs).