Frequently Asked Questions
Who do you treat?
SunCloud Health is a private outpatient center created especially for adults and adolescents who are struggling with addiction, eating disorders, mood disorders, trauma and post-traumatic stress disorder (PTSD). We specialize in working with those facing more than one issue at a time (also known as co-occurring disorders).
If I have just one diagnosis, can I still receive care at SunCloud?
Yes. The SunCloud team can provide effective, integrated care if you have been diagnosed with a single issue such as addiction or major depression. We also know that many people who come to us with one diagnosis may in fact be struggling with several issues at once. For example, trauma may be the root cause of an eating disorder or drug and alcohol abuse. Our in-depth experience helps us see the bigger picture so we can create a highly effective plan for you.
How will I know if SunCloud is the right place for me?
We invite you to come and meet face-to-face with our experienced therapists. This will give you a deeper sense of how the SunCloud staff can work to create an integrated plan for your unique needs. Our first concern is your well-being, and we understand that no single facility or program is right for everyone. We are proud to have excellent relationships with other treatment centers in the Chicago area and around the country, and if we believe you will be better served in another location or program, we will help you connect with these options.
How do you treat addiction?
If you are struggling with addiction right now, we know that every part of your life is affected – and your difficulties don’t stem from just one cause. Addiction has biological roots, meaning that some people inherit the tendency to become dependent on substances or to engage in addictive behaviors. But there are other factors, too, such as your life experiences, your environment and your relationships with others. We look at the whole picture in order to make the clearest possible diagnosis and create a plan that not only helps you recover, but empowers you to design your own strategy for lifelong wellness.
Will you work with my current doctor or therapist?
Yes. Our goal is to be part of an integrated team where all doctors and therapists are in touch with one another, working to help you heal. At SunCloud we believe in honesty, transparency and collaboration as the model for assuring that you get the best possible care.
How will I know if a residential program is better for me?
The answer depends on where you are right now. For many, outpatient care is ideal because life continues in its current pattern as you work toward wellness. Outpatient programs are generally less expensive than residential options. At the same time, many people need the higher level of care that only an inpatient program can provide. If we believe you will benefit from a residential program, we will draw on our relationships with many of the country’s best programs to help you find the one that’s right for you.
How long can I expect to be at SunCloud?
The timeline for your treatment will be as individual as you are. You may begin with us and stay with us as your primary care resource for life. Or you may come to SunCloud at a crucial point in your recovery, later returning to your main therapist for ongoing care. We may even be an intermediate resource for you as you step down from a higher level of care. Every path is different — and at each step, we will aim to offer the continuous support you need to move forward.
What exactly is “integrated treatment” and how will it help me?
This simply means that in caring for you, we acknowledge that your body and your mind are part of one system. Mental health and physical health go hand in hand. Your overall health is also affected by your environment, including the relationships you have with family and friends. We will address not only the symptoms of your disorder, but also the underlying causes, working with your total care team to treat you as a whole person. Our goal will be to help you rebuild your health and embrace a program for lifelong wellness.
Do you take insurance?
SCH is accepting most forms of ComPsych coverage.
SCH is accepting most forms of TRICARE insurance.
SCH is accepting most forms of Humana insurance.
SCH is accepting most forms of Aetnainsurance.
SCH is accepting most forms of United Healthcare Optuminsurance.
SCH is accepting most forms of Blue Cross Blue Shield insurance.
SCH is accepting most forms of Magellan Healthcare insurance.
SCH is accepting most forms of Cignainsurance.
SCH is accepting Beacon/Value Options insurance.
Please contact us regardless of your insurance. We can and will work with you to help you verify your benefits with your insurance provider and help maximize your benefits.
I am caring for someone who has an addiction issue. How can you help me?
We understand that you are carrying a heavy burden right now. Addiction can have devastating effects on patients, families and caregivers. If you are worried about someone you love and don’t know how to approach them, call us for suggestions that can help in your specific situation. Once your loved one is in treatment, we will introduce ways that you and your family can play a role in the healing process. You may find that you need just as much support as the person you’re caring for. We will help you get that support and ensure it is aligned with your unique circumstances.
Is Dr. Kim still working for Timberline Knolls while leading the team at SunCloud? Is there any partnership between TK and SCH?
No, Dr. Dennis is no longer affiliated with Acadia or Timberline Knolls. While there will always remain a special place in Kim’s heart for TK, to include the thousands of amazing women she had the pleasure of treating and working with over the years, Dr Kim no longer holds any management or clinical position at TK or Acadia. Further, there is not and there has never been any affiliation, formal or informal, between SunCloud and Timberline Knolls (or Acadia).
I’ve read that you are also working as an advocate for those facing mental health issues. What does this mean for me?
Providing superior, individualized care for you is our number one goal. We are also committed to being part of the solution when it comes to healing our nation’s health care system. We believe that the conversation between providers like ourselves and those who pay for care should not focus solely on cost. Did you know that patients who receive effective care for issues such as major depression, panic disorders and obsessive-compulsive disorders recover at equal or better rates as those treated for diabetes, asthma, cardiovascular and heart disease? We want to see mental health given the same priority as these important health conditions. Studies show that effective treatment actually reduces the total costs to society and our health care system. SunCloud seeks to be an active and positive player in the conversation about how to make mental health care more affordable and accessible for all who need it.
Call us with questions: (866) 729-1012 or send a confidential message.